Enterprise Support for Serenity BDD
Expert assistance for your test automation needs
WHY OPT FOR ENTERPRISE SUPPORT FOR AN OPEN SOURCE LIBRARY?
Open-source libraries are powerful tools, offering extensive functionality and flexibility to developers. But while they come with many advantages, navigating, maintaining, and optimizing them within a large organization can present challenges.
Here's why opting for our Enterprise Support for Serenity BDD can make all the difference:
Save Time And Money: Spend less time trouble-shooting and more time writing high-value test automation for your product!
Expert Guidance: Our team of seasoned experts has deep insights into Serenity BDD, allowing us to offer you tailored solutions and one-on-one mentoring. We know the ins and outs, and we can help you get the most out of the library
Faster Problem Solving: Encountering an issue? We provide swift and effective problem resolution. Whether it's a bug fix, feature request, or a general question, our support ensures that you're never stuck for long. Our typical analysis takes an hour, and minor issues can often be resolved within an additional 1-2 hours
Continuous Improvement: Your automated testing strategy needs to evolve with your business. Our support packages can include code and scenario reviews that enable continuous refinement and enhancement of your testing suite. This helps maintain high quality and reliability in your code base.
Scalable and Adaptable: We understand the varied and dynamic needs of large organizations. Our support models are designed to scale and adapt to your unique requirements. Whether you need basic ticket support or live remote assistance, our packages offer the flexibility you need in a corporate environment.
Assurance and Peace of Mind: Open source doesn't mean you're on your own. With our Enterprise Support, you gain the confidence of having a dedicated team backing your automated testing strategy. We're here to help you ensure that your test suite serves your team effectively, and not the other way around.
Tailored Learning Opportunities: Our Premium Support packages can include tailored webinars on topics that interest your organization's teams. Enhance your in-house capabilities through customized education that's aligned with your specific goals and challenges.
Maximized ROI: Investing in Enterprise Support not only reduces wasted time and accelerates problem resolution but also helps you fully leverage the capabilities of Serenity BDD. This optimization leads to an increased return on your investment in both the library and your overall testing strategy.
SERENITY BDD SUPPORT PACKAGES
In the ever-evolving world of technology, seamless automated testing is vital. Our Enterprise Support packages for Serenity BDD will here you take your test automation strategy to the next level. Whether you require occasional assistance or continuous guidance and support, our Standard and Premium Support options are tailored to meet your needs.
Empower your team with expert insights, prompt troubleshooting, and personalized mentoring., and help them save time and money for your organisation. Explore our offerings below and discover the perfect fit to make your automated test suite a triumph.
Standard Support
The first is a pure "support ticket" model, where our clients submit tickets for questions, bug fixes, or feature requests. This format is useful for clients with strong on-site Serenity experience and relatively light or occasional support needs.
Ticket support covers answering questions, reviewing code samples, and analysing and resolving bugs or feature requests. Analysing a problem typically takes an hour. Small issues can be typically fixed within an additional 1-2 hours.
We will provide a rough estimate of the effort required when you submit your issue.
This package includes:
✓ Unlimited support via chat and email
✓ Allocated time for high-priority questions, code and scenario reviews, bug fixes, and feature requests
Premium Support
This model combines the traditional support ticket model with one-on-one remote support and assistance. One-on-one support and assistance sessions involve working remotely together on your code base, to resolve issues or review test code quickly and efficiently, or mentoring to get a head start on a specific problem that your team hasn’t encountered before.
Remote support sessions are organised in advance, and typically last 15-45 minutes depending on the problem being solved.
We find that these sessions are one of the most effective ways to build and maintain a high quality test automation code base, as well as building your in-house Serenity capabilities.
Most of our larger Enterprise clients opt for a combination of one-on-one mentoring, assistance and ticketed support for prioritised bug fixes or feature requests.
This package includes:
✓ Unlimited support via email and video/remote
✓ Allocated time for high-priority questions, code and scenario reviews, bug fixes, and feature requests
✓ Allocated time for one-on-one assistance and support, which can be drawn on as needed.
✓ Tailored webinars on topics of particular interest to the organisation's teams.
Package Prices
Larger organisations generally need a more scaleable support model with more budgeting visibility, and our models are designed to scale and adapt to your needs and usage. Monthly and yearly pricing options give you the flexibility and the visibility you need in a corporate environment. Each month, we will let you know your actual consumption. At the end of each period (monthly or yearly), we will review your needs together to determine the most appropriate package for the next period.
Standard Support Pricing
Copper
$395
Per month, or $3,950 annually
Unlimited email support
2 HOURS
High-priority questions, bug fixes, and feature requests per month$150 / HOUR
Additional bug fix/code review/remote development rate
Bronze
$795
Per month, or $7950 annually
Unlimited email support
4 HOURS
High-priority questions, bug fixes, and feature requests per month$140 / HOUR
Additional bug fix/code review/remote development rate
Silver
$1495
Per month, or $14,950 annually
Unlimited email support
8 HOURS
High-priority questions, bug fixes, and feature requests per month$135 / HOUR
Additional bug fix/code review/remote development rate
Gold
$2195
Per month, or $21,950 annually
Unlimited email support
12 HOURS
High-priority questions, bug fixes, and feature requests per month$130 / HOUR
Additional bug fix/code review/remote development rate
Premium Support Pricing
Copper
$795
Per month, or $7,950 annually
Unlimited email support
2 HOURS
High-priority questions, bug fixes, and feature requests per month1 HOUR
Remote assistance and video support per month high-priority questions, bug fixes, and feature requests per month
$150 / HOUR
Additional bug fix/code review/remote development rate
$500 / HOUR
Additional live support hourly rate
Bronze
$1495
Per month, or $14,950 annually
Unlimited email support
4 HOURS
High-priority questions, bug fixes, and feature requests per month2 HOURS
Remote assistance and video support per month high-priority questions, bug fixes, and feature requests per month
$140 / HOUR
Additional bug fix/code review/remote development rate
$475 / HOUR
Additional live support hourly rate
Silver
$2195
Per month, or $21,950 annually
Unlimited email support
8 HOURS
High-priority questions, bug fixes, and feature requests per month4 HOURS
Remote assistance and video support per month high-priority questions, bug fixes, and feature requests per month
$135 / HOUR
Additional bug fix/code review/remote development rate
$450 / HOUR
Additional live support hourly rate
Gold
$2995
Per month, or $29,950 annually
Unlimited email support
12 HOURS
High-priority questions, bug fixes, and feature requests per month8 HOURS
Remote assistance and video support per month high-priority questions, bug fixes, and feature requests per month
$130 / HOUR
Additional bug fix/code review/remote development rate
$425 / HOUR
Additional live support hourly rate
Interested in Our Premium Support?
We believe in providing a support experience that's uniquely tailored to your needs. That's why, for our Premium Support packages, we prefer to start with a conversation. By understanding your specific challenges and goals, we can ensure that our support aligns perfectly with what your team requires.
Most of our clients find that working with invoices for these packages best fits their procurement process. If you're considering our Premium Support, please Contact Us directly so we can arrange a time to discuss your needs and set up the right invoicing arrangement for you.
We're here to make your experience with Serenity BDD a success, and it starts with getting to know you.
One-Off Code Review Or Troubleshooting Sessions
Sometimes, all you need is a quick review or a sharp eye to pinpoint those tricky issues. Whether you're struggling with a specific integration problem or just want to ensure that your test automation suite is up to snuff, our one-off code review sessions could be exactly what you need.
Here's what we offer in these targeted sessions:
Review Existing Test Automation Suites: Our experienced team can provide a fresh perspective on your existing tests, identifying areas of improvement and potential optimizations. We'll make sure your tests are efficient, maintainable, and aligned with best practices.
Troubleshoot Serenity BDD Integration or Configuration Issues: Stuck on an integration or configuration hurdle with Serenity BDD? We'll dive into the details with you, working through the complexity to find a solution tailored to your specific situation.
Review BDD Scenarios: Get expert insight into your BDD scenarios. We'll examine your existing scenarios, ensuring they are clear, effective, and contribute to smooth collaboration between developers, testers, and business stakeholders.
Each session is 1 hour long, and is followed by a written summary of our findings and personalized recommendations. This document serves as a valuable roadmap to guide your next steps, saving you time and potential frustration down the line.
The cost of a one-off 1 hour code review or troubleshooting session with a Serenity BDD core developer is $595.
Don't let a small hiccup become a big roadblock. Book a one-off code review session with us today, and let's make your Serenity BDD experience even more rewarding!